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Frequently Asked Questions

How many days does it take for order delivery within the Pakistan?

It takes 2 – 5 business days to deliver the order within Pakistan. In case of items such as refrigerators, Television of size 40” and above, Washing machines and other major appliances, which are delivered by the supplier, the delivery happens within 5-7 business days. In the unlikely event of the product not available with the Supplier, Holistic DG reserves the right to cancel the order and refund the amount to the customer (if already paid) or suggest alternatives to the customer for a similar product.

What are the shipping charges for delivery within the Pakistan?

Purchases from categories other than Large Home Appliances, Large Televisions are charged flat. However, DG Members do not pay any delivery charge whatsoever.

Do you deliver products outside the Pakistan?

No. Currently we do not deliver outside the Pakistan. However, you may get in touch with our call center on for any specific requirement. We will offer assistance to you based on the availability of the product and delivery feasibility outside the Pakistan.

What are the Payment Options available for placing an order?

Pay Now – Debit/Credit Card Payment. Cash on Delivery

Are products purchased on www.holisticdg.com covered under warranty?

All products are covered under standard product warranty as mentioned in the Warranty Terms & Conditions.

What is the return policy for products purchased on www.holistic.com?

Standard 7 Day return policy applies.

How can I avail the Easy Payment Plans for purchases made on www.holisticdg.com?

No. You cannot change the delivery address after an order has been placed. However, you may cancel and re-initiate a new order with the updated delivery information.